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From what I read in the comments, accounts are more likely to get locked just for playing Minecraft, and I don't know why this happens.

Hello there! Thank you for contacting us. We understand that you are having issue about your account is being locked. Don’t worry were here to assist you. To begin with, may we ask some questions to narrow this down: 1. Could you share the error of the message you're getting while signing in at this link: msft.it/6013YsUsP? 2. Have you tried filling out and submitting the Account Recovery form through this link: msft.it/6053YAjfT 4. Also, did you receive a notification regarding unauthorized security info/ password change? 5. Have you received any email or notification what email account was changed to? We'll keep an eye on your response.

@@MicrosoftCustomerSupport 1, it says “Your account has been locked We've detected some activity that violates our Microsoft Services Agreement and have locked your account.” 2. Yes, I filled out the forum. It has current been a week since then 4. Before this, I’ve had somebody try to get into my account, but I changed the password. This was about 4 weeks ago. 5. No? I don’t believe my email has changed? I’ve had the same outlook email and recovery email for the past 10 years

@@MicrosoftCustomerSupport 1. I try to sign in and it says “Your account is locked, we’ve detected suspicious activity” 2. Yes I filled out the forum 1 week ago. I have heard nothing back so far other than they revived my forum. 4. About 4 weeks ago, somebody in Brazil (I’m in the U.S.) tried to gain access, but I changed my password and updated my security info. 5. No? I don’t believe my email has changed, I’ve had the same recovery email for a long time

@@MicrosoftCustomerSupport 1. I try to sign in and it says “Your account is locked, we’ve detected suspicious activity” 2. Yes I filled out the forum 1 week ago. I have heard nothing back so far other than they revived my forum. 4. About 4 weeks ago, somebody in Brazil (I’m in the U.S.) tried to gain access, but I changed my password and updated my security info. 5. No? I don’t believe my email has changed, I’ve had the same recovery email for a long time

@@MicrosoftCustomerSupport I tried to reply like 3 times, but each time, the comment disappeared

Your account gets deleted by Microsoft if you're away for a year? What if you're busy with things in real life? I remember a friend that I had on my friends list. He was gone for almost 6 years, but I kept him on there because of the memories. Then after 6 years he finally logs back in. But the fact that your account gets deleted just because you're away for too long that's wild 😒

We appreciate the additional information, and your effort in trying to recover your account through the account recovery form. We’d like to inform you that Microsoft places a high priority on the security of user accounts, which is why our account verification process is strict. If you’re unable to access the security information associated with your account, completing the account recovery form is the most effective way to regain access. Please note that for security reasons, account recovery is conducted automatically by our system, without manual intervention. Should your recent submission be unsuccessful, we encourage you to continue providing accurate information on the Account Recovery form. This remains the most reliable method for verifying your identity. You are allowed to submit the form twice within every 24-hour period, so please make the most of these opportunities. Here's a link for some tips that will help you with the Microsoft account recovery form: msft.it/6054YAbuw. Thanks for understanding, and stay safe!

Thank you for contacting us, @lordnokia4222. We understand that you are experiencing difficulties in regaining access to your email account, and we are here to assist. Thank you for providing this information that you no longer have access to the email address linked to your account. We appreciate your time and effort in completing the account recovery form. Could you please inform us of the results? Let me ask for additional information, so we can provide you with an appropriate resolution. 1. What is the exact error message you receive when signing in at msft.it/60139Qypv? Please copy and paste. 2. Did you still remember the password? Please do not provide it; Microsoft will not ask for it. 3. Is this a personal, business, or work email account? 4. When was the last time you were able to access your email account? We’ll wait for your reply, and have a good day.

@@MicrosoftCustomerSupport Thank you for responding today, here is what i am repetitively stuck with: 1. When i log in with the correct password, I'm getting the "Help us secure your account" Message, believing my account to be at risk. Asking me to verify my identity, 2. The password works fine, but the recovery e-mail, no longer exists. Since i have shut it down LONG ago. 3.This is my personal main account i use, to purchase anything online, especially games. Which i DO NOT want to LOSE access of. 4.The last time i could freely get into my mail was about two to three months ago. Microsoft support itself is very broken, redirecting me from links that are access denied, to making me wait forever in OneCustomer | Chat Support in "functional hours". Please don't give me more tasks to do that I've already tried, i want a real person to talk to! I am PRAYING for an answer, if UA-cam lets me through with commenting this right now!!

Thank you for reaching out to us. We understand that your account has been locked out, and we'd love to sort this out. Could you please let us know the following information? 1. What is the exact error message you are getting when you try sign in at msft.it/6051YfTsH? 2. Do you still have access to the security information associated on your account? We are looking forward to your response.

Hello again! We hope you’re doing great upon receiving this follow-up message. We want to ensure that you were assisted accordingly, and we're just checking if you still need help with your blocked account, as we haven’t heard back from you. If so, please answer our questions from our last comment, so we can investigate your case. Feel free to get back to us if in any case you still need assistance. Have a great day!

Thank you for reaching out to us. We understand that you need help accessing your Microsoft account but you no longer have access to your recovery information and you have already tried filling out the recovery form. We appreciate your effort in trying to recover your account. We're here to assist you further. Please clarify the following information for us to assist you properly: 1. What is the exact error message that you receive right after you sign in to your account here: msft.it/6050YfT2Y? 2. Are you still able to log in using your password? 3. Do you still have the option to update your security information through this link: msft.it/6051YfT2l? We're looking forward to your reply.

@@MicrosoftCustomerSupport Hello, thanks for the reply I really appreciate it Well the issue its not really connected with an error message popping up, but more than the verification process is outdated, the phone number linked to it is an older one of mine I don't have at my reach since a long time (I do remember the number itself, so if there's a way I can speak with a support team that could verify info that would be greatly appreciated) I cannot log in with my password, I genuinely forgot my password so thats why I went with the verification process that clearly is very strict and outdated, Im mainly looking forward for this account due to a game bough in Xbox, 30 dollars are 30 dollars so Im not trowing more money in a new game Im sorry but the link just sends me to the login start page, I tried logging in and its the same, for verification it asks for my number code with I can't possibly get due to not having it anymore and I get sent to the curve I have filled for months with no success

Thank you for providing the information that we asked for. We appreciate your efforts in recovering your account. Since you no longer have access to the password and security details set up on the account. We're unable to provide you other options in regaining access to the account as it requires access to at least the password or security information set up on the account. Please be informed that the Account Recovery Form: msft.it/6058YAeoC is meant to be the last option for users who are locked out from their accounts, especially for those who no longer have access to password and security information such as email address or phone number. To further help you in filling out the Account Recovery form, we recommend checking this article: msft.it/6059YAeoh under 'More tips when filling out the recovery form' part for some tips that may help regain access to the account. Your patience and understanding are highly appreciated.

@@MicrosoftCustomerSupport With all due respect the recovery system is quite literally shit, the survey as much as I can fill it that is honestly a lot stills sends me error and the amount of recovery options are genuinely crazy, its nasa level security just for me wanting to gain access to a game I spent 30 dollars on, the fact a code can't even be sent to the email thats way easier is just showing how much of a hassle even owning a Microsoft account is. Do better, hire online personal support because ven chatting through UA-cam comment shows how mediocre a multi millionaire company can get to be when helping out customers

Hi there. Thanks for reaching out. It appears that you are getting an error when you are trying to regain access to your account. We know how important this is. Be assured that we'll do our best to help you today. For us to provide the best option available, we'd like to clarify the following: 1. What is the exact error message you are getting when you try to sign in here: msft.it/60139iCFx? 2. Do you still have access to the security info (email/phone number) attached to your account? 3. Are you using a personal, work or school account? 4. Is the Two-Step Verification enabled? 5. Have you filled out the form to recover your account here: msft.it/6054Y4YOI? This form is used to prove ownership by providing account-related information on the account. We'll wait for your response and help you from there.

Hello, @alexlikesbacons123. We hope you are doing well and that your issue with Microsoft account has been resolved. Please do not hesitate to message us and provide the answers to the questions we asked if you still need further assistance. Have a great day ahead

@@MicrosoftCustomerSupport the problem didnt get fixed no matter what i tried so i dont know what to do

Thanks for getting back to us, Alex. We are here to help you the best way we can. Answering the questions we previously asked will help us better understand your issue and enable us to provide the most effective assistance. We’ll keep an eye out for your update.

Hi there. We noticed your comment regarding on no longer have access to your security info of your account. Allow us to assist you with this. We would like to ask some questions for us to assist you better and provide suitable solution. 1. Can you still remember your current password? 2. Are you getting any error message when you sign in your account to msft.it/6054Yfkn2? If yes, can tell the exact error message for us to determine what possible solution can we provide. 3. Is two-step verification enabled? 4. Do you have other security info linked to your account? 5. Do you already filled out the recovery form through this link: msft.it/6055YfknN.? Keep us posted, we'll wait for your reply.

Hi! There. We haven't heard back from you. Hope you are doing well and answer the questions above. Just a quick follow up if you need further assitance with your account. Feel free to message us again. Thank you and have a great day!

Hello there, Thank you for reaching out, and we sincerely apologize for the delay in our response. Your account security is of utmost importance to us, and we understand the inconvenience caused by unauthorized access attempts. To assist you effectively, we would appreciate it if you could provide us with the following information: 1. Has your account been locked due to multiple incorrect password attempts? If so, have you attempted to reset your account password using the official reset link? 2. Are you still able to access your alternate email address or phone number associated with your account? Your prompt response will help us take the necessary steps to secure your account and restore your access.

Hello again. We hope this follow-up message finds you well. We want to ensure we’ve addressed your concern regarding safeguarding your account. If you need further assistance, please don’t hesitate to reach out to us anytime. Have a good day ahead, and stay safe.

Hi, there. Thanks for reaching out. We understand that your account has been hacked, and we’re here to help you as we know how important your account is. For us to isolate and provide the appropriate options to help you regain access to your account, please allow us to ask some questions: 1. Are you using a personal, school, work, or business account? 2. Can you please confirm if you’ve forgotten your password or if you still remember your current password? (Please don’t provide your password, as Microsoft will never ask for it for your privacy and security.) If yes send us a screenshot of the exact message that you’re getting when you sign in. 3. Do you remember associating an alternate email address or phone number with your account? Do you still have access to them? 4. Is two-step verification enabled on the account? We’re looking forward to your reply.

@MicrosoftCustomerSupport I am using a personal account, I still have my current password, and I have another email as well as a phone number attached to it, and I have access. 2-step verification is enabled. Where am I supposed to send a screenshot to?

We appreciate the information that you have provided. We'd be happy to assist you further. A screenshot is not necessary; please could you inform us of the error message that appears when you try to access your Xbox account? You mentioned a permanent suspension and ban on your Xbox account. We'll be here for your update.

@MicrosoftCustomerSupport When I try to sign in, it says, "We can't sign you in because your account has been suspended from Xbox Live." Mind you, I was playing the night before with no issues.

Thank you for the prompt response. Could you confirm whether you have received an enforcement action? If so, we advise you to file an appeal by requesting a case review. To proceed, please follow the instructions provided in this link: msft.it/6053Y2htF Let us know how it goes.

Hello there. Thanks for reaching out. It appears you've been locked out of your account and getting an error "try another verification method" when you tried to use your phone number. Your effort in taking the initial steps to recover your account is appreciated. We understand how important this is, so allow us to assist you here. To shed some light, account lockouts usually happen when the system notices odd activity coming from a different device or location. This is a safety precaution to shield your account from unwanted access. For us to provide the best option to assist, we'd like to clarify the following: 1. Apart from the message that your account is locked, can you provide the exact error message you are getting when you try to sign in here: msft.it/60139iCFx? 2. Other than your phone number, do you have an alternate email address for recovery that you can use? 3. Have you already submitted this form to recover your account here: msft.it/6010Y2aBe before contacting us? 4. Is two-step verification enabled on your account? 5. Are you using a personal, work or school account? We'll wait for your response.

Hi there. Hope you're doing great. We're just checking if you still need assistance regarding on your locked account. If yes, don't hesitate to send us a message. We'll be glad to help. Stay healthy and have a great day ahead!

Hi there! Thank you for reaching out to us. We understand that you are having trouble accessing your Microsoft account. You've mentioned that you are not seeing the "Next" button. Allow us to assist you. To furhter isolate the concern, please provide the following: 1. Do you still remember your password? (Please don’t give your password, Microsoft will never ask for your password) 2. Please tell us the exact message you are seeing when you sign in here: msft.it/6054Y21wG. 3. Is your two-step verification enabled? 4. Do you have access to the security information (alternate phone number or email) of the account? 5. Have you tried answering our Account Recovery Form? We’ll wait for your reply.

Hi again. How are you? You recently reached out to us about you having trouble accessing your Microsoft account, and we sent you a set of questions to further isolate your concern. We haven't received any response from you yet. We are just sending this follow-up message to ensure that everything has already been sorted out. We left your ticket open, and we sincerely hope you get back to us so we can check into your concern further. Please contact us again at your earliest convenience so we can utilize all our available resources to check all available resolutions for you. Have a nice day!

Hi there! Thank you for reaching out to us. We understand that you are having trouble accessing your Microsoft account. You've mentioned that there might be another account made under one of your phone number. Furthermore, you've also stated that your not getting any codes and have tried our Account Recovery form. Allow us to assist you. To furhter isolate the concern, please provide the following: 1. Do you still remember your password for your Main account? (Please don’t give your password, Microsoft will never ask for your password) 2. Please tell us the exact message you are seeing when you sign in using your Main account here: msft.it/6058Y21di. 3. Is your two-step verification enabled for the main account? 4. Do you have access to the security information (alternate phone number or email) of the main account? 5. You've mentioned that there might be another account made under your phone number. Just to clarify, can you tell us more details about this? We’ll wait for your reply.

@@MicrosoftCustomerSupport This looks suspicious as it has spelling and grammar errors so perhaps this isn't real Microsoft support. Last thing I'm going to do is hit a link.

Thank you for bringing this to our attention. We are sorry if our reply looks suspicious to you. But don't worry; you're talking to a live agent, and we'll do our best to assist you. Please know that we are asking these questions for us to check the status of your account and check all the available workarounds for recovering it. Please answer the questions listed below: 1. Could you please tell us what the exact error prompt you'll receive when you log in to your account using this link: account.live.com/? 2. Is two-step verification enabled on your account? 3. May we know if you still have access to the recovery email address or phone number that's associated with your account? We'll wait for your reply.

@@MicrosoftCustomerSupport Not going to work through a UA-cam social media. Customer support has my email address and my telephone number

We respect your decision, and we understand if you don't want to provide your information via this channel. To ensure your privacy and security, we recommend sending a direct message on X [formerly Twitter] @MicrosoftHelps so we can assist you privately. We're here to help recover your account and resolve any issues you're facing.

Hi Estela. Thanks for reaching out. We see that you need help gaining access to your account, as your security code does not work. Be assured that we'll do our best to help you today. For us to provide the best option available, we'd like to clarify the following: 1. Can you provide the exact error message, when you try to sign in here: msft.it/60139iCFx? 2. Apart from the phone number, is there another security info (email/phone number) attached to your account? 3. Are you using a personal, work or school account? 4. Is the Two-Step Verification enabled? 5. Have you filled out the form to recover your account here: msft.it/6055YF7YT? This form is used to prove ownership by providing account-related information on the account. We'll wait for your response and help you from there.

Hello there again. We hope you're doing well. We've sent this follow-up to check how things are going because we haven't heard back from you. We want to make sure that we leave no customer behind. We're just checking if you still need further assistance to recover your account. If yes, please get back to us with the answer to our questions. We'll keep an eye on your response.

Hi there. Thank you for reaching out to us. We see that you wanted to filter user for Microsoft group writeback. Allow us to assist you with this. What we can recommend is to send you suggestion and feedback to your Office feedback, this will help you share your what’s working well, what’s not, and any ideas for improvements including possible new features and functions. Your input will help us improve the user experience for you and all Microsoft 365 users worldwide. To do this, please visit this link: msft.it/6050YFAop. Stay healthy and have a great day ahead!

Certainly! We're here to assist you with any Microsoft-related concerns you might have. To ensure we can provide you with the most accurate and helpful information, it would be great if you could provide us with more details about your specific concern or question. We're looking forward to your reply.

Hello again! We hope this message finds you well. It's been some time since we last connected, and we just wanted to reach out to see how you're doing. Your experience with Microsoft is important to us, and we're here to ensure that any concerns or questions you have are addressed. If there's anything specific you need assistance with, please don't hesitate to share the details. We are ready to help you navigate through any issues and find the best solutions. Your peace of mind is our priority, and we're here to support you every step of the way. We look forward to hearing from you soon. Take care, and stay safe!

Hello, there. Thank you for reaching out to us regarding an issue verifying your account due to error 'Try another verification method'. We certainly understand the importance of getting access to your account, and we'll do our best to help. Since the issue you have is quite sensitive, we will be asking some information like screenshots, that may contain some personal information. With that, if you have an X account, we will ask you to message us on X at @MSHelps so we can assist you effectively. We will wait for your reply.

We haven't heard from you in a while now. We would like to know if you were able to access your Microsoft account or if you are still getting the same error when you try another verification code. Feel free to send us a message anytime. All the best!

Hello! Thank you for contacting us. We appreciate you having a Microsoft account. We understand that you want to log in your account however, it says Microsoft account doesn’t exist. Don’t worry we're here to help. To further assist you with your concern, we would like to ask you some questions: 1. Are you having problem remembering young username or your password? ( Please don’t send your password here) 2. Are you using Work or school account? 3. What troubleshooting steps have you done so far? This is to make sure that we are not repeating any steps that you have done. We'll wait for your response.

Hello again. We hope you're doing well. This is a follow-up message and we just want to know if you still need help on accessing your account. We left your ticket open, and we sincerely hope you get back to us so we can check into your concern further. Please contact us again at your earliest convenience so we can utilize all our available resources to check all available resolutions for you. Have a good day and, stay safe.

We understand that you're encountering issues with your Microsoft account got locked and we want to assist you. Could you please provide me with the specific error message or describe the issue you're facing in more detail? Reminder that just copy the exact error message received and not an image of the error. Please let us know.

@@MicrosoftCustomerSupport how can I send an image??

We understand the inconvenience caused, but currently, you're unable to send images in UA-cam comments. However, you can send us a direct message at @MicrosoftHelps on X [known as Twitter before] for further assistance. We’ll wait for you there.

Just messaged they said they’ll transfer me to a live agent but I’ve been waiting for 5 minutes

Thank you for updating us. It's great that you've reached out via X for assistance. Sometimes, the wait time to connect with a live agent can vary. We appreciate your patience during this process. If you continue to experience delays, please let us know, and we'll do our best to assist you here. Your satisfaction is important to us, and we're committed to resolving your issue promptly.

Hi. Apologies for the delayed response. We see that you're not given an option to choose a file when you use the co-pilot feature "create from file" in PowerPoint. We know how important this is. Since you have us here, allow us to assist you. We would ask you to help us understand the issue clearly by answering a few questions below. 1. Are you getting any error messages, such as "I can't find the file right now"? Please provide us the exact error you're encountering, if there's any. 2. Have you tried to search for the file name? We look forward to your response.

@@MicrosoftCustomerSupport Hi, thank you for your reply. I was in contact with your support and it seems, this only works when the files are saved on Sharepoint, not on OneDrive or on the hard drive only. Very dissatisfying and the reason I've canceled my subscription again.

We understand the frustration, and we are sorry to hear you had an unpleasant experience. This is not the experience that we want you to have. If it's okay with you, we encourage you to submit your suggestions or feedback regarding this feature. You can share this with our Feedback UserVoice by following these steps: From your PowerPoint app, go to File > Feedback. Our developers check the portal and will surely appreciate your effort to voice your thoughts. Should you need any other assistance with Microsoft products and services, please don't hesitate to contact us. We'll be glad to help. Have a good day, and stay safe!

Hello there! Thank you for reaching out to us, and we apologized for the delayed response. We understand that you're having concerns signing in to your account because it's locked, and you can't verify it. No worries, we're here to help! For us to start troubleshooting this concern, please provide us more information. 1. Can you provide us the exact error message you receive when signing in to your account. 2. Are you using personal or work account. 3. What troubleshooting you’ve done so far? To avoid repeating the same step. 4. Do you have access to your security information such an alternative email address or phone number? 5. Is your two-step verification enabled? 6. Have you already tried filling out the Account Recovery Form? This information will provide us the best solution to address this issue concern we’ll be waiting for your response.

Hi, there. How are you today? This is to check on how things are because we haven't heard back from you. We saw your recent comment about your account being locked. If you still need help about this matter, we'd appreciate it if you'd provide us the information that was previously asked, as we're here to help you further. Please remember not to provide any sensitive information such as your date of birth, gamertag, credit card number, password, full name or email address to anyone, including us, or post it publicly for security and privacy reasons. Thank you, and always take care.